FAQ
1. Do you offer free translations?
At 101 Translations, our team of translators are qualified professionals and because we need to pay them for the time and work taken in translating documents, we cannot offer free translation services.
If you simply need to simply translate basic text, there are free online tools that can be used such as Google Translate.
2. What benefits do you provide over free online translations?
Whilst free automatic translation tools can be useful for understanding the meaning of individual words or phrases, or getting a general idea about the content of a document, they are usually unable to produce a high quality, meaningful text that reads as well as the original.
Qualified translation professionals, such as those employed by 101 Translations, are able to provide a translation that reads perfectly and conveys the true meaning of the original document exactly, with the same tone and style used. In some circumstances, such as where a sworn translation is required, only a qualified professional is able to legally produce a valid copy of the document.
3. How can I be sure my documents/information will be kept private?
If you have sensitive documents that require translating, or are concerned about your privacy, both our translators and our company representatives will sign a legally binding non-disclosure agreement to protect your privacy.
4. How can I apply to work for you?
If you are interested in working for 101 Translations, please complete the form on this page. We are always looking for talented individuals, particularly with proficiencies in unusual combinations of languages, or with knowledge or expertise in specific fields.
Technical Questions
1. What Kinds of documents are you able to translate?
We are able to translate almost any type of documents, including text files in a wide range of formats. We can also translate image files in addition to sound and video. Additionally we can provide technical translations of HTML, C++, PHP, Java, Visual Basic files. Throughout our history we have translated almost every type of document/file imaginable. If you have any queries about the particular type of file you need translating, please just give us a call!
2. How do I send my documents to you?
Usually the quickest and easiest way to send documents or files to us for translation is via email. You can also send documents to us via post/courier or fax.
3. How do you send translated documents back to me?
In most cases we can send your translated documents back to you via email as this provides the fastest turnaround time for your project. In some cases where a validated copy is required, such as when we have produced a sworn translation, we will send the original documents to you by post.
4. Can my documents be formatted for printing etc?
Yes we can supply documents fully formatted and ready to print. Please give us a call to discuss your specific requirements for your documents.
Payment Questions
1. How can I pay for your services?
We offer a range of payment methods for clients of 101 Translations that enable you to pay in a way that is most suitable for you. For smaller sums our clients often find it most convenient to pay using our secure online form which can be used with a credit/debit card or Paypal/Moneybookers account.
We can also accept payment via bank transfer or cheque, or for business clients who require an on-going service, we can arrange a suitable invoice/payment schedule.
2. When do I pay for my translated document?
New non-business customers would pay for their translation when placing their order. When we receive your order you will be sent a link to our secure page to make payment. This enables us to exclude non-payment of work from our overheads, which helps to keep our prices low. Paying by credit card also gives you security that we will deliver your document in the required time, as you can cancel the transaction with your card provider for a full refund should you need to.
For larger scale translation projects or for corporate clients, we typically issue an invoice payable within 30 days, or based on an agreed payment schedule.
3. What happens if I am unhappy with your service?
In the unlikely event that the translation we produce does not meet your satisfaction, we will complete the work again, at no additional cost, until you are happy with the finished document. If the document still doesn't meet your requirements, we will provide a 100% refund for the work.
1. Do you offer free translations?
At 101 Translations, our team of translators are qualified professionals and because we need to pay them for the time and work taken in translating documents, we cannot offer free translation services.
If you simply need to simply translate basic text, there are free online tools that can be used such as Google Translate.
2. What benefits do you provide over free online translations?
Whilst free automatic translation tools can be useful for understanding the meaning of individual words or phrases, or getting a general idea about the content of a document, they are usually unable to produce a high quality, meaningful text that reads as well as the original.
Qualified translation professionals, such as those employed by 101 Translations, are able to provide a translation that reads perfectly and conveys the true meaning of the original document exactly, with the same tone and style used. In some circumstances, such as where a sworn translation is required, only a qualified professional is able to legally produce a valid copy of the document.
3. How can I be sure my documents/information will be kept private?
If you have sensitive documents that require translating, or are concerned about your privacy, both our translators and our company representatives will sign a legally binding non-disclosure agreement to protect your privacy.
4. How can I apply to work for you?
If you are interested in working for 101 Translations, please complete the form on this page. We are always looking for talented individuals, particularly with proficiencies in unusual combinations of languages, or with knowledge or expertise in specific fields.
Technical Questions
1. What Kinds of documents are you able to translate?
We are able to translate almost any type of documents, including text files in a wide range of formats. We can also translate image files in addition to sound and video. Additionally we can provide technical translations of HTML, C++, PHP, Java, Visual Basic files. Throughout our history we have translated almost every type of document/file imaginable. If you have any queries about the particular type of file you need translating, please just give us a call!
2. How do I send my documents to you?
Usually the quickest and easiest way to send documents or files to us for translation is via email. You can also send documents to us via post/courier or fax.
3. How do you send translated documents back to me?
In most cases we can send your translated documents back to you via email as this provides the fastest turnaround time for your project. In some cases where a validated copy is required, such as when we have produced a sworn translation, we will send the original documents to you by post.
4. Can my documents be formatted for printing etc?
Yes we can supply documents fully formatted and ready to print. Please give us a call to discuss your specific requirements for your documents.
Payment Questions
1. How can I pay for your services?
We offer a range of payment methods for clients of 101 Translations that enable you to pay in a way that is most suitable for you. For smaller sums our clients often find it most convenient to pay using our secure online form which can be used with a credit/debit card or Paypal/Moneybookers account.
We can also accept payment via bank transfer or cheque, or for business clients who require an on-going service, we can arrange a suitable invoice/payment schedule.
2. When do I pay for my translated document?
New non-business customers would pay for their translation when placing their order. When we receive your order you will be sent a link to our secure page to make payment. This enables us to exclude non-payment of work from our overheads, which helps to keep our prices low. Paying by credit card also gives you security that we will deliver your document in the required time, as you can cancel the transaction with your card provider for a full refund should you need to.
For larger scale translation projects or for corporate clients, we typically issue an invoice payable within 30 days, or based on an agreed payment schedule.
3. What happens if I am unhappy with your service?
In the unlikely event that the translation we produce does not meet your satisfaction, we will complete the work again, at no additional cost, until you are happy with the finished document. If the document still doesn't meet your requirements, we will provide a 100% refund for the work.
Ireland: 1 800 625 159 toll free
US/Canada: 1 866 613 6431 toll free
France: 08 00 90 64 75 toll free
UK and Int.: +44(0)20 70603 101
Email: info@101translations.com