At 101translations, we respect your privacy to the utmost, both as a website visitor and as a customer.

Website privacy

Like all websites, we do collect some information from you when you visit our websites or communicate with us. Here is the detail of what information we collect and how it is used.

When you connect to our website, your IP address and referrer are recorded by the web server in its log. This is standard on all web servers. This log is not accessed by us or used in any way except as follows:

  • In case of technical issues affecting the server, to identify possible causes
  • To verify in aggregate – without identifying any individual user – the provenance of visitors to the website, in order to improve the effectiveness of our advertising
  • In no way you will be contacted by us or inserted in any list as a result of visiting our website

When you connect to our website, our server will create a reference file (“cookie”) that your browser normally saves to your hard disk. This again is a standard practice of most websites – if you wish you can instruct your web browser not to create the cookie. Our cookie contains the URL of the referring page from which you arrived on our website. The content of this cookie is not accessed by us except when you contact us – see below.

Contacting us

You can contact us via our website by using one of three forms:

  • The “contact us” form
  • The “fast quotes” form
  • The “job applications” form

When you contact us using the forms on our website, the following information is collected by our server and sent to us via email:

  • Your email address, name, and the other information and files you send us using the forms
  • The IP address you connected from when you submitted the form (this is standard procedure)
  • The content of the cookie previously stored on your computer containing the page you visited our website from (again, you can set your browser not to allow this, in which case the cookie will be blank)

The above information is stored on our servers together with all other email communications.

We will use this information exclusively to respond to your requests for information. In the case of CVs sent for our consideration, we may use them to enter you in a database of potential contractors without further requests for authorisation.

You will not be entered into any mailing list and you will not be contacted again with unsolicited offers for our services. Your email address will not be communicated to other third parties.

Note that the forms you may use to send us data are not secure. You should not use them to send us any sensitive information. To send us sensitive information, please contact us via email and we will make specific arrangements.

Treatment of material sent for translation

We treat all material we receive for translation as confidential and operate at all times under an implied non-disclosure agreement, by which we undertake never to knowingly or wilfully divulge your material or its contents to third parties except as follows:

  • in the course of the exchange of data between our project managers and the translators or reviewers, who may be recruited from outside our organisation for the purposes of the specific job. The translators and reviewers will be bound to the same confidentiality towards the data as the one that binds us.
  • if required to do so by law.

Unless specified in our correspondence, the exchange of data between us and our customers and us and our translators will take place using standard means of communication in use on the Internet (email, private FTP sites, etc). Such means of communication are not inherently secure and should not be used for highly sensitive material. If you require us to treat your material for translation in a secure manner, you should inform us of this requirement before sending us any material. Note that requesting the secure treatment of data may result in substantial additional costs charged to you.

In any case all communication with our customers and our contractors will be conducted using the standard level of security and confidentiality of private communication through the Internet, such as password protection for email accounts and file repositories, and the use of encrypted access to sensitive data (e.g. payment information).